✦ Legal

Refund Policy

Read in: Deutsch Español Українською

Last updated: July 11, 2026

1. Overview

This Refund Policy applies to subscriptions to the GreenGo service purchased through greengomusic.com. The Service is provided by an individual operating under Individuali veikla (Individual Activity) Registration No. 1498242, EVRK: 621090, registered in the Republic of Lithuania.

GreenGo is offered on a subscription basis (Monthly, 3 Months, or Yearly) billed through Stripe. We are committed to fair and transparent business practices in accordance with Lithuanian consumer protection legislation and EU regulations.

2. Free Trial

GreenGo offers a 7-day free trial with full feature access so you can evaluate the Service before you are charged. A valid payment method is required to start the trial, but you are charged $0.00 at sign-up.

You may cancel at any time during the trial from your account at no cost. If you do not cancel before the trial ends, your subscription automatically converts to the paid Monthly plan and your payment method is charged. We strongly encourage all users to take advantage of the free trial to fully assess whether GreenGo meets their needs before being billed.

3. Cancellation vs. Refund

Cancelling your subscription stops all future renewal charges. You keep access to paid features until the end of the billing period you have already paid for. Cancellation on its own does not automatically trigger a refund of the current period.

You can cancel at any time from your GreenGo account.

4. Digital Content — Right of Withdrawal

In accordance with Article 6.22810 of the Civil Code of the Republic of Lithuania and EU Directive 2011/83/EU on consumer rights:

The right of withdrawal does not apply to contracts for the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer's prior express consent and acknowledgment that the right of withdrawal is lost.

When you subscribe to GreenGo, you receive immediate access to the digital service and, by proceeding, you expressly consent to the immediate performance of the contract and acknowledge that your statutory right of withdrawal may be lost accordingly. The 7-day free trial is provided precisely so you can evaluate the Service before any charge is made. Nothing in this Policy limits any non-waivable rights you have as a consumer.

5. When Refunds May Be Granted

Despite the above, we may, at our discretion, issue a refund in the following exceptional circumstances:

  • Technical failure — the software is fundamentally non-functional on your system and we are unable to resolve the issue within a reasonable timeframe.
  • Duplicate or unintended charge — you were accidentally billed twice, or a renewal was charged that you intended to cancel and you contact us promptly.
  • Billing error — you were charged an incorrect amount.

6. How to Request a Refund

To request a refund, please contact us within 14 days of the charge in question:

Please include the following information in your request:

  • The email address associated with your GreenGo account.
  • The approximate date of the charge and, if available, the invoice or transaction ID.
  • A description of the reason for the refund.

7. Refund Processing

  • Refund requests are reviewed within 5 business days.
  • Approved refunds are processed by Stripe back to the original payment method used for the subscription.
  • Refund amounts are based on the amount actually charged for the relevant billing period.
  • Upon refund, the related subscription will be cancelled and access to paid features will end.

8. Non-Refundable Situations

Refunds will generally not be granted in the following cases:

  • Change of mind after the trial has ended and the subscription has renewed (a free trial is provided for pre-charge evaluation, and cancellation is available at any time).
  • Failure to cancel before a renewal date.
  • Failure to use the free trial before being charged.
  • Incompatibility with your system that is clearly stated in the system requirements.
  • Violation of the Terms of Service.

9. Consumer Rights

This Refund Policy does not affect your statutory rights under Lithuanian law. If you are a consumer within the European Union, you retain all rights provided by applicable consumer protection legislation.

You may also use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

10. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated revision date.

11. Contact

Activity registration: Individuali veikla Nr. 1498242, EVRK: 621090